Exchange Policy

We do not accept returns and we do not give refunds. If something is wrong with your laptop, we offer an exchange.

If the laptop you receive is damaged, not as described, or has a fault, tell us within 7 days of receiving it. Send a message from the contact page with your order details and photos or a short video of the problem. After we check it, we will exchange it for the same model or another laptop of equal value.

Faults that appear later are covered by your warranty. See the Warranty Policy for what is included.

What is not covered

Exchanges are not available for a change of mind, or for physical or liquid damage that happened after delivery.

If we are unable to deliver

If a laptop sells out while you are paying, or we are otherwise unable to deliver your order, we will cancel it and send back what you paid to the same account. This is not a return. It only happens when we cannot supply the item. Refunds normally reach you in 5-7 working days.

Cash on delivery orders: the advance you pay online confirms your order. If you refuse to accept a delivered order, the advance is not refunded.